Here to help resolve your clinic's challenges today and tomorrow
Baxter has 50+ Clinical Educators to help identify improvement areas, share best practices and provide education related to the safe and effective use of Baxter products.
Baxter Sales Representatives
Baxter Sales Representatives provide technical and administrative product information, demonstrations and price quotations, and work closely with Baxter customer service and operations to ensure your satisfaction.
PHONE: 888-736-2543, option 4
Center for Service
(Customer Service Department)
In addition to 70+ Renal sales professionals, Baxter offers on-call support for product needs and 24/7 clinical support for renal therapies.
Renal Clinical Help Line
The Renal Clinical Help Line is staffed with experienced clinicians who can help you get access to the medical information you need.
PHONE: 888-736-2543, option 2
Field Technical Services
Baxter Global Services (BGS) is a nationwide, field technical service provider for all renal (and non-renal) products manufactured and/or distributed by Baxter Healthcare. BGS has a strong tradition of providing exceptional service for our customers by helping them comply with local, state, and federal guidelines in respect to maintenance of medical devices. BGS employs 75 technical service representatives—strategically located throughout the country—that deliver onsite technical service support to your dialysis program.
SPARE PARTS, ONSITE SERVICE:
800-525-2623, OPTION 2
Please have the following information available when calling BGS:
- Account number
- Customer number (only for ordering spare parts)
- Hospital or facility name
- Complete service or delivery address
- Contact name and telephone number
- Date service needed (required only for on-site service requests)
- Any special instructions
- Purchase order number (if applicable)
- Brief description of problem (only for technical support)
- Model and serial number of equipment
- Part number(s) and quantity (only for ordering spare parts)
Baxter Comprehensive Support
Baxter Comprehensive Support comprises a nationwide network of renal product / therapy professionals and field service facilities. Each professional and facility is strategically located to effectively serve clinics within a specified geographic region; your Sales Representative can introduce you to the Support professional or facility designated to service your clinic’s needs.
Provide the support needed to build customer satisfaction and long-term relationships.
Provide product information for customer-specific therapeutic goals.
Educate on the safe and effective use of Baxter products.
Technical service support for biomed teams, including troubleshooting, repair, and maintenance services.